Refund policy

Return & Refund Policy

At Barnyard & Beyond, we take great care to ensure that our products reach you fresh, safely packed, and in perfect condition. As our products are food and consumable items, we follow strict hygiene and food-safety standards.

Returns

Due to the perishable and consumable nature of our products, we do not accept returns or exchanges once an order has been delivered.

This policy helps us maintain the highest standards of hygiene, quality, and food safety for all our customers.

Incorrect Products

While we carefully inspect and pack every order before dispatch, we understand that issues may occasionally occur during transit.

If you receive an incorrect product, please contact us within 12 hours of receiving your order.

To help us resolve the issue, please email us at contact.barnyardandbeyond@gmail.com or contact us on WhatsApp at +91 95604 47106 with:

Your order number
A brief description of the issue
Clear photographs of the product and packaging
Photographs of the shipping label, where applicable

We may request additional information or photographs to verify the issue.

Refunds & Replacements

Once your claim has been reviewed and approved, Barnyard & Beyond may, at its discretion, offer a replacement or refund for the affected product.

If a replacement is offered, it will be shipped to the original delivery address, subject to product availability.

If a refund is approved, it will be processed to the original payment method used for the order. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Shipping charges, where applicable, are generally non-refundable unless the refund relates to an incorrect, damaged, or defective order attributable to us.

When Refunds or Replacements Will Not Be Provided

We will generally not be able to offer a refund or replacement in cases including:

Change of mind after placing or receiving an order
Personal taste or flavour preferences
Incorrect delivery details provided by the customer
Failure to follow the storage or usage instructions provided with the product
Damage caused after delivery
Requests submitted more than 12 hours after delivery
Products that have been substantially consumed before the issue is reported
Minor variations in colour, texture, shape, or appearance that naturally occur in food products and do not affect their quality or safety

Order Cancellations

Once an order has been placed, it cannot be cancelled.

Undelivered or Returned Orders

Customers are responsible for providing complete and accurate delivery information.

If an order cannot be delivered because of an incorrect or incomplete address, an unavailable recipient, refusal to accept the package, or other circumstances outside our control, additional shipping charges may apply if the order is eligible to be reshipped.

Because our products are consumable food items, orders returned to us by the courier may not be eligible for resale or reshipment.